Policies

SHIPPING POLICY

Shipping times displayed on product pages refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond of our control once it leaves our facilities, In The Fog cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
Usually we sending orders in same day if payment received before cut-off time (3:00pm) or in next day if payment received after cut-off time (3:00pm), excluding Sunday. For sending items from our warehouse or supplier’s warehouse may be need 10-15 days for processing and sending to us.

Shipping and delivery times are calculated in working days from Monday to Friday. In case of major holidays such as Christmas or National Holidays please allow extra delivery time. During those special occasions we will update shipping times on product pages to reflect possible delays.

We try to make the delivery process as simple as possible and we are able to send your order either to your home, to your work place or for pick-up at courier’s branch.

All not paid orders will be cancel automatically after 1 week.

 

EXCHANGE & RETURNING POLICY (MONEY BACK WARRANTY)

Exchange and Returns (money back guarantee)

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 30 days for exchange or refund. Returns will take approximately 1-2 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals, blank warranty cards and all accessories and documents provided by the manufacturer. Items must be not used.

You must contact us and be in receipt of a return authorisation before sending any item back. Any product without authorisation will not be refunded.

If products are altered or modified – warranty and money back guarantee become void.

The money back guarantee does not cover any batteries and liquids.

Shipping back to In The Fog is paid for by the customer. We are unable to refund you shipping fees.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please CONTACT US. In the unlikely event that the product arrives damaged or faulty, please contact us immediately. Provided that you have contacted us first, In The Fog covers for all shipping charges for returning damaged and incorrectly shipped items. Proof including product serial & security code , issue description, issue display photo, product issue video are required.

If the reason for the refund is our or factory fault (error, factory defect or other reason independent of you), we will make full refund, including shipping fee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Warranty

We provide a guarantee for all products of the MODS & ATOMIZERS category 6 months from the date of receipt of the goods. The warranty covers cases of failure or breakage of equipment for reasons beyond the control of the user, during use. The warranty does not apply to products with traces of mechanical damage or exposure to liquids, repair or disassembly.