FREQUENTLY ASKED QUESTIONS

When will my order be shipped?

There is a 1-2 business days processing time for all orders, with most orders sent out for delivery within 24 business hours. Usually we send orders in same day, if order has been placed and paid before 2pm. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping.

How i can pay? What the payment method available?

For you convenience we offed different payment methods:

  • Cash-On-Delivery
  • PayPal
  • Credit and Debit cards
  • BDO and BPI Deposits or online transfers
  • Palawan Express pera padala

What the shipping methods do you use?

We sending packages through LBC Express, JRS Express, WWWExpress (Philippines DHL). We do not use any other courier.

Are your items legit/original/authentic or not?

We focused on legit, authentic devices, because bad-quality clones available in every shop near your home.

Do you have physical shop?

No, we don’t have physical shop

Can i return my item?

Of course. Regardless of the reason, you can return the items to us, but only if the items have not been used and unpacked and in the same condition in which you received it. Moneyback guarantee does not apply to goods from abroad, pre-orders, as well as liquids and batteries.

What about warranty?

We prowide 6 monts warranty on the mods and atomizers. The warranty covers cases of failure or breakage of equipment for reasons beyond the control of the user, during use. The warranty does not apply to products with traces of mechanical damage or exposure to liquids, repair or disassembly.

How i can track my package?

You can track your package at courier’s websites:

http://lbcexpress.com for LBC Express
http://wwwexpress.com.ph for WWWExpress
http://jrs-express.com for JRS. Our BC – 911

Do you have free shipping?

No. Shipping never is free. We do not include shipping fee in product price. You will never overpay, when ordered few items.

Why my order has been cancelled?

Most likely, your order has been canceled because Cash on Delivery payment option is not available for products shipped from abroad. Kindly use other payment methods. Also, your order may be cancelled if we not received any confirmation or your shipping address incomplete.